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RAF Veteran Jacqueline’s Journey to Clearer Sound

In the heart of our foundation’s work lie the impactful stories of veterans like Jacqueline Jones, whose lives we’ve had the privilege to touch and transform. Jacqueline’s journey from silent struggles to a world of clearer sound is a testament to the resilience of the human spirit and the power of compassionate support.

Jacqueline's Background

Jacqueline served in the Royal Air Force (RAF) for three years, a period marked by dedication and service. It wasn’t until after her discharge from the RAF that she began to notice a gradual decline in her hearing. This loss, subtle at first, soon became a significant barrier in her day-to-day life.

The Challenge of COVID-19

The COVID-19 pandemic brought unforeseen challenges for Jacqueline, particularly with the widespread use of face masks. Relying on lipreading for communication, she suddenly found herself navigating a world where facial expressions were hidden, turning simple tasks like shopping into complex, often overwhelming experiences.

This shift drastically affected her daily life, making social interactions and even basic errands fraught with difficulties and misunderstandings. It led to a heightened sense of isolation as Jacqueline grappled with the newfound barrier in connecting with others, both in personal and public spheres. The pandemic not only limited her ability to communicate but also intensified her feelings of loneliness in an already challenging time.

Struggles With NHS Hearing Aids

In her search for a hearing solution, Jacqueline tried NHS hearing aids but encountered several issues. These aids were uncomfortable and often caused irritation, making it difficult for her to wear them consistently. They also had a tendency to slip out, leading to moments of frustration and even loss of the devices.

More importantly, the aids fell short in providing clear auditory assistance. They amplified all sounds indiscriminately, making it challenging for Jacqueline to focus on conversations amidst background noise. This lack of clarity in hearing continued to hinder her ability to engage in meaningful interactions, leaving her feeling disconnected and lonely.

A Turning Point With UK Veterans Hearing Foundation

When Jacqueline connected with the UK Veterans Hearing Foundation, her story took a hopeful turn. Understanding her unique challenges, our foundation fitted her with top-of-the-range hearing aids, precisely calibrated to her hearing profile.

But we didn’t stop there. To enhance her ability to engage in conversations, especially in social settings, we equipped her with a Phonak Roger remote microphone. This device has been a revelation, enabling her to hear conversations clearly, even in situations with multiple speakers.

Jacqueline’s gratitude is palpable in her words:

"(I’m) all up and running with my new hearing aids and the Roger...I can now hear whenever anyone rings on my mobile and it comes straight into my aids! Thank you once again for all your kindness."


Jacqueline’s story is a powerful illustration of the difference that specialized hearing support can make. It’s not just about the technology; it’s about restoring connection, conversation, and community. Her journey inspires our continued commitment to helping veterans like her rediscover the joy of sound and the richness of communication.

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